Frequently Asked Questions

Please contact your scheduler and they will help you reschedule your session either with your tutor or with a substitute tutor. If you are trying to reschedule a session after 5:00 pm the day before the session or the day of the session, you will be charged.

Invoices are available online in your Learnspeed client account. You can also contact our office for assistance.

No. All sessions must be scheduled and billed directly through the Team Tutors office.

If you need to reschedule or cancel a tutoring session, our office must be notified by 5:00 p.m. the day before the session. You will be charged in full if we do not receive proper notice.

Session lengths can differ and we charge by the hour, not by the session. There is a one-hour minimum on all tutoring/test prep sessions. Beyond one hour, we bill in 15-minute increments.

No. An adult over the age of 18 must be present in the home during tutoring at all times. If a tutor arrives for a session and an adult is not present, this will be considered a cancellation which will be charged in full. If an adult leaves during a session, even for a few minutes, the tutor will have to leave at that time too.

Call our office at 323.356.6160 or email your scheduler so we can notify your tutor and have him or her wait. Tutors will wait up to 15 minutes if their schedule permits. We can always be reached at scheduling@teamtutors.com or info@teamtutors.com.

You can email them to us up until noon on the day of tutoring so we have time to get them to the tutor.

Yes. The Team Tutors office can help facilitate communication between tutors and teachers. Often times our owner Megan Lewis is the person to communicate with teachers and school administrators. Please contact our office for assistance.

All Team Tutors packages are prepaid and non-refundable. The package hours will not ever expire and can be transferred to other family members or friends.

Test preparation materials are always provided. Tutoring materials are provided on an as-needed basis. We charge you for the cost of materials.

Yes. Please keep in mind that tutors only have about 5 extra minutes at the end of each tutoring session.

Occasionally, your tutor might need to miss a session. If so, we can either reschedule the session with your tutor or arrange for (in case virtual) a substitute tutor at your regular time.

All payments must go directly through the Team Tutors office. Tutors cannot accept payment directly.

Our general office hours are 9 – 5, Monday – Friday. Any calls or emails received after 5:00 will be returned the next business day. If you have an emergency regarding a scheduled tutoring session, there is someone on-call who can help you.

Yes, you may add sessions by contacting your scheduler. Additional days and times are based on your tutor’s availability.